ps pi 模型台阶（英文）.pptVIP

? 1995 GOAL /QPC * * * * * * * * * * * * * * * * * Steps of the PS/PI Model Step 1 Select a Problem/Process (Plan) Step 2 Define Current Process Step 3 Find Root Causes Step 4 Develop Action Plans Step 5 Try It (Do) Step 6 Review Results (Check) Step 7 Make Changes/Hold Gains (Act) PS/PI Model 1 * PS/PI Model Essentials Key Success Behaviors Treat both data and knowledge as resources to be tapped, not weapons to be wielded Get agreement and support for the goal to prevent unnecessary team conflict A simple “What do you think?” usually opens up a quiet team member PS/PI Model 2 * Steps at a Glance: PS/PI Model CG p. 227 PS/PI Model 3 Cause data exists? Data exists? Analyze data No Current process defined? Yes Refine opportunity statement Finalize data No Use consensus Yes Start Develop action plan Define the opportunity Identify process problems Find root cause Data available? Select a problem/process Assemble Collect data No Do process flowchart Y es Describe possible causes Collect data No Y es Poor plan? Wrong cause? No Yes Yes Mystery Establish targets Results Hold the gain Try it Negative Next problem/process No Positive * Step-by-Step: Using the PS/PI Model Step 1 Select a Problem (Plan) MJII p. 117 Run Chart Average monthly volume of deliveries (per shop) PS/PI Model 4 2700 2400 2100 1800 1500 1200 900 600 300 0 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 1,951 deliveries Unit Volume * Step 1 Select a Problem (Plan) Step-by-Step: Using the PS/PI Model MJII p. 117 Pareto Chart Types of customer complaintsTotal=2520 October-December (across 6 shops) PS/PI Model 5 Illustration note: Delivery time was defined by the total time from when the order was placed to when the customer received it. 2500 2000 1500 1000 500 0 100% 75 50 25 Late deliveries Wrong order Cold food Taste Other * Step-by-Step: Using the PS/PI Model Step 1 Select a Problem (Plan) MJII p. 118 Pareto Chart Late delivery complaintsTotal=1890 October-