餐饮（酒店）英语-中餐厅英语预定培训教材（PPT 78页）.ppt

餐饮英语 中餐厅英语 预定 西餐厅英语 常用词汇 服务用语 （一）、受理预定 甜胡椒Allspice 八角Anise 玉挂Cinnamon 丁香Clove 桂皮Cassia 薄荷Peppermint 小豆蔻Cardamon 胡荽Cardamon 咖啡酱Curry Paste 姜粉Ginger Power 小茴香Cumin 月桂叶Bay Leaf 豆蔻花Mace 玻璃苣Borage 芥末Mustard 红花粉Saffron 牛膝草Marjoram 黄姜粉Tumeric 白胡椒White Pepper 黑胡椒Black Pepper 粗胡椒Coarse Pepper 花胡椒Cayenne Pepper 鱼椒粉Isinglass 橄榄油 Olive Oil 椰油Coconut Oil 人造黄油Margarine 麦片Rolled Oats 谷类Cereal 粟米片Corn Flakes 提子核麦片Grapenuts 麦粥Porridge 泡米Puffed Wheat 全麦粉Graham Flour （四）、西餐常用的水果 苹果 Apple 杏、黄梅Apricot 鳕梨Avocado 香蕉Banada 面包果Bread Fruit 杨桃Carambola 乌梅Damson 葡萄Grape 榴莲Durin 番石榴Guava 青梅Greengage 蜜瓜 Honey dew Melon 荔枝Lychee 柠檬Lemon 芒果Mango 西瓜Water-melon 橄榄Olive 木瓜Papaya 西柚Grapefruit 菠萝Pineapple Always confrim facts---the number of persons,the time ,the date ,special requirement ect. Good morning /afternoon/evening .(The name of the restaurant and your name)May Ihelp you ? 早上（下午、晚上）好，（自报餐厅名），我能为您做些什么？ How mang persons are there in your party ,sir/madam? 请问共有多少人用餐，先生/女士？ What time would you like to arrive? 请问你们几点钟到？ May I have your name ,please? 请问您的姓名？ Could you spell that for me ,please? 请您拼读一下您的姓名好吗？ May I take your telephone number,please? 可以留下您的电话号码吗？ Is there anything special you would like us to prepare,sir/madam? 请问您有什么特殊要求需要我们做准备的，先生/女士？ I am afraid that we only can guarantee the table before 8:00 in the evening . 恐怕我们餐厅只能为您留桌到晚上8：00 If you have any further requirements,please let us know. 如果您有什么要求，请通知我们。 （二）问候客人 To show the guests hw please you are to see them . Use guest＇s name if you know,to personalize the contact. Good morning /afternoon/evening .Welcom to our restaurant. 早上（中午、晚上）好，欢迎光临。 May I help you ,sir/madam? 我能为您做什么？ Do you have a restaurantion,sir/madam? 请问您有预定吗？先生/女士 How many persons are there in your party,sir/madam. 请问共有多少人来用餐，先生/女士？ This way please,sir/madam 请这边走，先生/女士 （三）请客人等候 Show the guests that you are concerned.. It is important that they do not feel ignored. I＇am sorry, sir/madam.We do not have a table free now .Would you like to have a drink i