Outcomes are an important element in familycentered practice的的结果是一个重要因素，在以家庭为中心的实践.docVIP

Family Support Agencies Are Getting Good Outcomes By Jerry Endres M.S.W. Director, Institute for Community Collaborative Studies California State University Monterey Bay The purpose of this article is to help Family Support Agencies (FSA) understand the value of examining outcomes for family and community development. The article includes standards and practices supporting positive outcomes and lessons learned by FSAs using the Family Development Matrix Model (FDM). History In the past, funding and program accountability meant reporting what you did (like program activities), not what actually happened (the outcomes of the work). For example, FSAs reported the number of children served by a program, the number of hours of services provided, or the number of sessions attended for parenting classes, etc. Today program evaluation is very different. The measurement of outcomes is also required by The Federal Government and Performance Reporting Act, 1993 (GPRA). Why Outcomes? Government and private funders are looking toward outcomes to answer the question: “What difference did the services delivered to the family make?” This focus on outcome change represents a shift in thinking from what an FSA is doing (process) to what changes took place while the family was engaged in a program (outcomes), and how did the FSA overall and the family worker specifically help produce the results (program evaluation). Outcomes are end results of efforts made in family-centered practice. Outcomes represent the change of status (from a baseline assessment) for individuals, families, groups, neighborhoods or communities. Outcomes can be positive or negative and most probably change over time. With positive outcome data available to report to the community and to funders, FSAs have better evidence to back up an assertion that ongoing relationships with families result in such outcomes as greater pursuit of education and career goals, more children meeting developmental bench marks and do