品管圈运用于护理实习生分层次教学中效果研究.docVIP

品管圈运用于护理实习生分层次教学中效果研究 　　 　　[摘要] 目的 探讨“品管圈”运用于护理实习生分层次教学中的效果。 方法 选取2012～2013年本院408例护理实习生作为研究对象，随机分成观察组和对照组，各204例。观察组采取“品管圈”方式进行分层次教学，对照组采取传统方式进行分层次教学，比较两组的临床效果。 结果 观察组的考核合格率、语言规范率、沟通交流率、主动服务率及医务人员满意度均高于对照组，差异有统计学意义（P＜0.05）。 结论 开展“品管圈”活动可提高带教老师的工作积极性、护生的综合素质及患者满意度，提升医院的护理品牌效应。 　　[关键词] 品管圈；护理实习生；分层次教学 　　[中图分类号] R193[文献标识码] B[文章编号] 1674-4721（2014）05（a）-0167-02 　　 　　Effect research of quality control circle applied in hierarchical teaching of nursing trainees 　　MEI Jing GUO Zhi-qun YU Shui-ying 　　The First Pepole′s Hospital of Jiujiang City in Jiangxi Province,Jiujiang 332000,China 　　[Abstract] Objective To explore the effects of quality control circle applied in hierarchical teaching of nursing trainees. Methods 408 cases of nursing trainees in our hospital from 2012 to 2013 were selected as research objects and randomly divided into observation group and control group,each group of 204 cases.quality control circle with hierarchical teaching was used in observation group and the traditional way was used in control group.Clinical effect in two groups was compared. Results Examination pass rate,the rate of language specification,communication rate,active service rate and the medical staff satisfaction in observation group was higher than that in control group respectively,with statistical difference(P＜0.05). Conclusion Quality control circle applied in hierarchical teaching of nursing intern can improve the enthusiasm of teacher,the comprehensive quality of nursing trainees and satisfaction of the patient,improve nursing brand effect of hospital. 　　[Key words] Quality control circle;Nursing trainees;Hierarchical teaching 　　“品管圈”（quality control circle，QCC）活动是由日本品管权威石川馨博士发起，指在同一单位内自动自发实施品管活动组成永续性的小组，以尊重人性、以人为本出发，通过轻松愉悦的现场管理方式，使员工自发地参与管理工作，从而在工作中获得满足感和成就感[1-2]。QCC在新加坡和澳大利亚等地医院中被广泛开展，效果肯定[3]，国内很多省市医院也在逐步推广此项工作，这是一种自下而上的品质管理活动，一线护理人员自动自发地进行品质管理，圈内每一位成员都有参与决策和解决问题的机会，体现了“自动自发、团队合作、品质管理、持续改进”的管理理念。本文根据护生学历层次不同分为中专组、大专组和本科组，每组配备相应的带教教师，观察QCC在护理实习生分层次教学中的应用效果。 　　1 资料