S电子制造公司的员工满意度调查及应用研究-工商管理专业论文.docxVIP

中文摘要 .、 呻防与 ‘喃 随着中固改革开放的进程，我国与世界接轨逐渐增多，有越来越多的外国企 业进入了中国的市场，员工可以选择的企业也越来越多。这就造成了员工的流动 率越来越南。原来那种终生只在一个企业盟服务，在同一家企业退休，甚至子女 也进同一家企业的情况巳经基本不会出现了。人才的流动一方面给企业带来了更 多的选择，另…方面也造成了一些问题。例如一些优秀人才的离职时会带走企业 无形的知识资产，这给企业造成的损失有时是无法估量的。同时，由于部分在职 员工对企业管理制度、薪酬等方面的不满意，造成工作效率下降，顾客满意度降 低等，给企业造成了许多无形的和有形的损失。这就使企业引进员工满意度 的概念成为一种必要，并把提高企业的员工满意度作为企业经营的一个目标。这 是员工满意度调查和应用引进的背景。 本文以 S 电子制造公词的员工满意度调查为研究对象，简要回顾了员工满意 度调查的演变过程，介绍了员工满意度调查及分析的方法。重点分析了目前企业 中员工满意度调查的现状，及在员工满意度调查后期的应用上企业的一些误区。 最后以 S 电子制造公司为典型案例，结合具体的员工满意度调查的问卷及分析， 对经营者提出如何利用好员工满意度调查中反映的问题，进而改善企业的经营管 理现状，从而切实改善员工对企业的满意度，提商员工对企业的投入，最终达到 提高企业的顾客满意度，节约企业成本的结果。 关键词:员工满意度 企业经营目标 顾客满意度 1、民 咱 ABSTRACT ，‘ f吃峙 唱 (\ A Along with Chinese opening and reforming，we contact the world more and more，a lot of external company en町 China，the employee cans choice 伽 corporation in a l缸ge scope. 80 the employees turnover of staff is such a rapid. Had the kind of life only in a business where services，in the same company pension，and even their children 町e inω 由e same situation is basically a business is unlikely to emerge. The mobility of talents can brings more choices ωco叩oration，but it also brought some problems at the same time. 8uch as some employees left and taking the ent臼prise intangible knowledge，sometimes causing damage is immeasurable to the ent町prise. At 伽e same time，some in service s阳ff of the ente叩rise is not satisfied in 也e management system，salaries and so on，也e result is reduced efficiency，cusωmer satisfaction e饨， ω 由e enterprise be caused many intangible and tangible losses. 80 the corporation must involve Employee 8atisfaction and set one company goalω improve 由is rate of satisfaction. This is the background about employee satisfaction survey and application. The research object in 由is discourse is S elec衍。nics manufacturing company employee satisfaction survey; briefly review the evolution of 臼nployee satisfaction surveys and introduce the method of employee satisfaction surveys and analysis. It stresses to analyze the current