基于SOA的GIS与CRM系统集成的研究与实现-计算机应用技术专业论文.docxVIP

有利于服务链的功能重用。最后根据本文提出的集成方案，设计了一 个 Sample 电器公司的空间型 CRM 原型系统，验证了该方案的可行性 和实用性。 本文对 GIS 与 CRM 系统集成进行了初步的尝试，进一步扩展了 GIS 功能在商业领域中特别是企业客户关系管理中的应用，也为 CRM 系统提供了空间分析层面的操作和决策支持。本文设计的采用 SOA 架 构集成系统结合服务链自动执行机制实现业务流程的方案，不仅解决 了传统的集成系统功能重用难、可扩展性差和灵活性差等问题，而且 能够迅速适应业务流程变更，使系统具有极高的业务敏捷性，大大降 低了企业软件开发和维护的成本。 关键词：CRM，GIS，SOA，服务链 Abstract With the rapid development of Information and technology, business management concept has been from the product-centric to customer-centric. Meanwhile, the Enterprises have accelerated the pace of enterprise informationization. The current customer relationship management system (CRM) has been an important tool for helping enterprises manage business and maintain relationships between enterprises and customers. However, traditional CRM systems often ignore the important role of the spatial information services in business management and decision-making level. As the geographic information system (GIS) gradually penetrating into all fields of social life, GIS with its powerful capacity of geospatial information query , unique spatial analysis, and decision-making support, Participating in the enterprise’ customer relationship management and decision-making will become an inevitable trend. Because The traditional CRM systems lack the capacity of spatial information analysis, and the traditional tightly-coupled architectures of systems integration make the systems be poor scalability and flexibility , also differcult to reuse system function. Therefore, this paper will focus on researching on the framework of integration system of GIS and CRM system , and the Web Services composition technology which is the key technology of the integration system. The paper has further analyzed functional requirements of CRM systems based on GIS, and quotes the design of the service-oriented architecture (SOA). We have designed the services model of integrational system of GIS and CRM system. From the point of view of the sharing of resources and users’ needs, we desi