上海市电力公司欠费停复电系统设计与实现软件工程专业论文.docxVIP

上海市电力公司欠费停复电系统的设计与实现Design 上海市电力公司欠费停复电系统的设计与实现 Design and Implementation of Arrearage related Customer Power．cut in dueRestore On—site Data Transmitting System of Shanghai Municipal Electrical Power Company(SMEPC) Abstract With the construction and implementation of power”Scale marketing”system．the customer service efficiency，timeliness，convenience also put forward higher requirements． In order to meet the new situation of the development of power marketing，especially for a service request information about the user to stop restoration caused．if it iS not handled in a timely manner or disposed of improperly Can seriously reduce the quality of electricity service，and reduce electricity experience，or even user generated complaints．In this context， in a timely manner to strengthen service capabilities to enhance communication with users， to avoid user dissatisfaction rise to complaints，will eliminate the problem in the bud．with a typical practical significance．At the same time，the rapid development of mobile devices， communication technology，WLAN，3G／4G network technology，GPS and other technologies gave birth to the field of mobile business applications in real．time continuity and integrity，work efficiency in response to，and transfer of business accuracy and other aspects of traditional means and methods can not match advantage．These technologies mature into intelligent，interactive mobile field service applications possible．Therefore，the establishment of mobile operations business applications，the power marketing business site to extend the use of intelligent terminal equipment to enhance the efficiency of the staif, improve the overall reaction speed，increase the total number of services total advance service ratio，SO that the problem of electricity customers the first time and misunderstandings have been clarified and resolved to enhance their satisfaction，the work is imminent． For the background of the current business needs as well as the overall work，we developed