组织行为学_EN_课件__Class11.pdf

Chap. 13 Conflict negotiation §13.1 Conflict A process that begins when one party perceives that another party has negatively affected,sth. That the 1st party cares about perceived;opposition or incompatibility;interaction cross over 1.Transition in conflict thought • The traditional view--the belief that all conflict is harmful must be avoided • human relations view--the belief that conflict is a natural inevitable outcome in any group • interactionist view--the belief that conflict is not only a positive force in a group but absolutely necessary for a group to perform effectively 2. Functional vs. Dysfunctional conflict • Conflict that supports the goals of the group improve its performance • Conflict that group performance 3.The conflict process (1)Potential opposition or incompatibility • Causes(sources)-- presence of necessary condition creating opportunities for conflict to arise • communication--semantic difficulties(training, selective perception, inadequate information) , insufficient exchange of information(over commu., noise in channel(filter,different) • structure--size (tenure),specialization,jurisdiction ambiguity,diverse function goals,much participation • personal variables --authoritarian dogmatic,low esteem;differing value systems(prejudice,evaluation) 3.The conflict process (2)Cognition personalization • Perceived conflict--awareness by 1 or more parties of the existence of antecedent conditions creating opportunities for conflict to arise • felt conflict -emotional involvement in a conflict creating anxiety,tenseness,frustration,or hostility(personalized) • important stage in the process:sense making-- delineate the set of possible settlement. • Emotion play a