知识管理是21世纪的管理趋势.ppt

* * * * * * * * * * * * * * * * * * Data measurement IT capabilities: mean score on the IT capability question from experts Knowledge intensity: mean score of the other 11 types of knowledge Knowledge diversity: using the entropy to measure it Firm performance: Earnings per share in the past five years (means and variance) Relative Importances K. Type IC Design Semiconductor Bank Steel Mean Rank Mean Rank Mean Rank Mean Rank RD 6.69 1 6.71 1 6.27 1 6.40 1 Acquisition 6.56 2 5.41 10 5.73 5 5.90 9 Strategy 6.50 3 6.06 4 5.60 7 5.80 11 Production 6.44 4 6.35 2 6.13 2 6.20 3 Marketing 6.19 5 5.47 8 5.80 3 5.80 12 Quality mgt 6.19 6 5.88 5 5.20 9 6.30 2 Distribution 5.94 7 4.71 12 4.87 11 6.20 4 IT appl. 5.69 8 5.82 6 5.53 8 5.80 10 Service 5.69 8 6.18 3 5.80 4 6.00 7 General mgt 5.63 10 5.65 7 5.67 6 6.10 6 HRM 5.63 10 4.82 11 4.53 12 6.00 8 Finance 5.44 12 5.41 9 5.20 10 6.20 5 Data Reliability ? IC design Semiconductor foundry Banking Steel Raw material acquisition 0.8977 0.8608 0.7274 0.7401 Production 0.7180 0.7686 0.7921 0.8023 Distribution 0.7901 0.9489 0.7407 0.9265 Marketing 0.6600 0.8357 0.7096 0.8247 Customer services 0.8008 0.7446 0.1027 0.7342 Strategic planning 0.6704 0.6390 0.8388 0.8106 General mgmt 0.7866 0.8625 0.8415 0.7020 Finance mgmt 0.5080 0.7869 0.8711 0.7803 Quality mgmt 0.7961 0.5822 0.9249 0.8780 Human resources mgmt 0.7750 0.7334 0.9120 0.8691 RD 0.7709 0.8471 0.8013 0.6753 IT applications 0.9392 0.7617 0.9130 0.8231 All constructs 0.9576 0.9459 0.9508 0.9627 Results from Path Analysis Industrial Differences Hypotheses Industry H11 H12 H21 H22 H31 H32 IC Design 0.675*** 0.326** 0.630*** 0.565*** ns -0.25* Semiconductor 0.718*** 0.375*** 0.732*** ns -0.375*** -0.195 Banking 0.621*** 0.436** ns ns -0.283* -0.272 Steel 0.724*** 0.364*** 0.502*** -0.351* -0.429** ns Effect of Knowledge Breadth We choose different number of knowledge types and see how knowledge breadth