知识管理之策略与方法.ppt

* * 創意推動成長 “智慧資產” 是產業成長的必要因素, 並且產業的競爭力和市場導向的科技創新是相關聯的 產業必須在令人競爭而且快速成長的浪潮中, 向最大利潤的趨勢邁進以及在全球貿易市場擁有自己的地位 產業機構必須有能力參與發展, 而且可以提供促進二十一世紀經濟成長的智慧資產和知識 服 務 Thank You * * * * * * * * * * * * * * * * * In 1997, several companies across Europe got together to try to understand how Knowledge was being exploited within companies using these different strategies to drive them. The following model was developed by that Consortium to show how organisations benefit from Knowledge leverage. The knowledge cycle (this circular process is a slightly simplified version of the models we were looking at earlier) must focus equally on both Creating and Sharing of knowledge, not just one or the other. This knowledge cycle exists within a context of what we describe as Enabling Conditions. These conditions are the organisational factors that either encourage or block the uptake and exploitation of knowledge. We categorise the Enabling Conditions into five areas. Leadership is about communicating priorities and embodying the objectives your set out for the business. Culture is the set of codified rituals and practices of an organisation, which sets out how things happen around here. If it contradicts your aims, youll fail. Management Practices are the formal practices of the organisation. It is essential that certain aspects of KM change processes are actually embodied in management practices and procedures. Systems do not just include IT systems although, they are clearly one enabler. Systems will include mechanisms for control of work as well as recognition and reward metrics. Structures include both the formal organisational chart as well as the more informal examples such as networks to cross the organisation. This whole process should only be undertaken if it is driven by the Business Strategy and will deliver Value. Without both push and pull factors, the effort is meaningless. * * * * * * * * * * * * * * Copyright Copyright 知識管理之策略與方法 KM的2W, 1H: What, Why, How 企業知識管理方向