基于知识管理的图书馆参考咨询服务运行机制研究-情报资料工作.PDF

20115 信 息 服 务 Š ( 471023) 文章通过对知识管理涵义和内容的分析, 梳理出知识管理与图书馆参考咨询 务之间的契合 关系, 从而提出将知识管理理念导入图书馆虚拟参考咨询 务的思路在探讨知识管理的实施过程与参 考咨询 务业务流程的基础上, 构建了基于知识管理的参考咨询 务运行机制 图书馆知识管理 虚拟参考咨询 务 运行机制 The Operation Mechanism of Library Reference Service Based on Knowledge Management Niu Gui in (Librar of Luo an Institute of Science and Technolo , He nan, 471023) q g g g Abstract Through to anal ze the meaning of knowledge management and content, the paper finds out the relation- shi between knowled e mana ement and the virtual reference advisor service of the librar , and then ro oses the idea p g g p p that the virtual reference services induct the knowled e mana ement. Based on discussion of im lementation rocess of g g p p knowledge management and reference services, the author establishes the operation mechanism of reference services under the knowledge management. Ke words librar knowled e mana ement, virtual reference consultation services, o eration mechanism y g g p , , : ( ) , , () ( ) ( ) , , , 2000 ; , / 0 [ 1] : ; , , , , , , , [2] , , , , , )) ) ; 1 , / 0 1986 ) ) ) ; , , # 1986 , , ( IL