酒店企业绩效管理体系建设分析-工商管理专业论文.docxVIP

摘要摘 摘要 摘 要 随着我国经济的高速发展，酒店业得到了快速和健康的发展，但同时也不 得不面临越来越激烈甚至残酷的竞争环境，酒店业竞争逐步转到酒店管理的竞 争。因此，酒店业如何建立绩效管理体系成为酒店管理的重要问题，此问题也 引起众多管理者和企业管理研究者的关注和重视。 本文以当前酒店业绩效管理体系的建设为研究内容，在认真研究企业战略 管理理论、需求激励理论和管理过程理论的基础上，探讨了酒店绩效管理体系 建设的必要性；运用PEST分析、五力分析模型和SWOT分析方法，对酒店业 的现状和经营环境进行分析，指出我国酒店业在绩效管理方面存在的问题。本 文借鉴目标管理法、关键指标法和平衡计分卡法等的思路和方法，以酒店业部 门作为绩效管理的研究对象，建立了酒店业绩效管理体系：在此基础上，本文 对FY大酒店绩效管理体系建设的探索、完善和实施过程进行了具体研究，进一 步论证建立酒店业绩效管理体系对酒店业经营的推动作用是有效的、巨大的。 本文创新之处在于明确界定研究内容和对象，建立更为科学的绩效管理体 系。 关键词：酒店企业；绩效管理；体系 A日STRACT ABSTRACT Wi白白e rapid development of economy in our ∞m町，即 hotel industry has obtained rapid and healthy development，刷出e same time; it also has to face more intense even cruel competition environment.丁heωmpetition in 伽 hotel indus盯 gradually 阳rns to the hotel management.Therefore，how ω 臼阳blish a performance management mechanism in hotel indus位y is becoming an important issue of the hotel management， and it also causes the ωncerns and attentions from many managers and management researchers. ηle content of this paper is to research 伽 establishmeot of current hotel performance management sy阳m. It probes into the oecessity of the construction of the hotel performance management system on basis of the study of the ente叩rise strategic management theory，incentive demand 也.eory and management process 也eory. It also analyzes its current situation and management environment through 阳 methods of P巴ST，Five Forces Model and SWOT Analysis; and points 0刨出e problems of 阳performance management in Chinas hotel indu耐y. The pa阳r uses the methods ofMBO (Management By Objectives)，K.PI (Key Performance Indicator) and BSC (Balanced Score Card) as a source of referenceωestablish hotel performance management sys阳ffi，of which the research object is the department of 也，e ho时 industry. Based on these，this paper does a specific analysis on 由e exploration ，irnprovement and implementation proωss of establishing 仰rformance management system in FY Hotel.And it further demonstrates 由at the establishing the performanc