基于可持续发展的住宅小区物业管理运行方式改进与评价的研究-工商管理专业论文.docxVIP

摘要我国第一部物业管理法规《物业管理条例》的实施，将大量新建 摘要 我国第一部物业管理法规《物业管理条例》的实施，将大量新建 住宅小区的物业管理全面推向市场，市场化之前的物业管理运行模式 面临以市场为导向的全面改进，往什么方向改、怎么改?对于物业管 理行业的发展具有重要意义。本文基于可持续发展思想，探讨住宅小 区物业管理的运行方式的改进与评价。 论文第一部分介绍了选题的背景和物业管理国内外发展现状。第 二部分分析了物业管理与住宅小区可持续发展二者的关系。指出住宅 小区可持续发展的目标最终要由物业管理微观运行活动过程去实现， 物业管理企业只有按照可持续发展的要求提供服务，才能求得自身的 生存和发展。 第三部分基于可持续发展思想，从物业管理运行的组织体制， 物业管理服务内容的理性定位，可持续发展的住宅小区物业管理具体 操作，以及物业管理主体可持续发展思维的重建等四个方面，探讨了 住宅小区物业管理的运行，针对每一个方面提出并详细阐述了改进建 议。 第四部分探讨了可持续发展的住宅小区物业管理的业主评价，建 立了住宅小区物业管理顾客满意度模糊综合评价模型，设计了反映可 持续发展要求的住宅小区物业管理的顾客满意度评价指标体系，并将 这种模型具体运用于长沙市某住宅小区，进行了案例分析。 关键词住宅小区，可持续发展，物业管理，顾客满意度 ABSTRACTThe ABSTRACT The first Management Rule of Property》of regulation about Residential Quarter(RQ)，which introduce Property Management(PM)of the newly-built RQ to the market in all—round ways，was implemented formally．The PM operational mode before marketization faces overall improvement taking market as direction．Where to go and how to improve，are significant to the development of PM enterprise．We probe in the improvement and appraisal of the operation ways of PM of RQ， based on the sustainable development(SD)thought． The first part mainly introduces the background of the selected title and current situation of the development and study of PM both at home and abroad．The second part analyzes the relationship between PM and the sustainable development of RQ．And we point out that the goal of sustainable development of RQ should be realized by the micro operation activity course of PM finally and that the PM enterprise could get its own existence and development only by providing service at the request of sustainable development． The third part,based on the SD thought,searches the operation ways ofPM of SQ from the following four respects：the organization system of PM，the reasonable localization of service contents of PM，the concrete operation of PM of sustainable RQ and the reconstruction of sustainable development thinking of subjects．And for every respect，we also offer some suggestions to improve it． The