集装箱码头船舶装卸作业监控过程的改进研究-工商管理专业论文.docxVIP

中文摘要摘要 中文摘要 摘要 集装箱码头是目前物流领域最繁忙的节点，也是需要应用系统工程方法解决 问题最多的环节。本文首先阐述了D公司的总体战略目标和服务目标，接着分析 了公司的作业环境与行业背景、竞争强度和内部能力。运用系统工程的相关理论， 在分析公司现状的基础上，指出了D公司现有装卸过程中存在的因监控过程缺位 而带来的服务质量问题，提出了解决这些问题时应该在管理和作业监控系统方面 所采取的监控系统和管理结合的改进措施。分析了监控内容的数据模型，并根据 该模型构造了图形化的监控工具，用于对D公司今后生产过程的管理。 本文针对D公司装卸作业过程中的监控过程做了较为系统的研究，实践了系 统工程理论，为装卸过程提出了切实可行的监控理论和监控工具。本文的研究结 论是：D公司在装卸作业的监控过程沿用依据经验的监控方式，缺乏严谨量化的 监控指标和有效监控手段，是导致对作业过程进度误判、出现服务问题的根本原 因，改进的措施应该从建立监控数据模型、监控数值指标、监控手段等方面出发， 运用信息技术，建立完整的监控系统，以提升作业监控能力。 实现结果表明，依据本文提出的改进策略所实现的监控系统，有效地提高了D 公司的装卸作业效率，降低了退动态发生率，提升了服务质量。 关键词：集装箱码头；生产调度；装卸过程监控 万方数据 英文摘要ABSTRACT 英文摘要 ABSTRACT Container terminal is a busy node in the logistics field，and it is also the most used system engineering．This paper first describes the overall strategic objectives and services of D company,and then analyzes the companys macro environment and industry background，competitive strength and internal ability．In the analysis of the basis of the theory of system engineering and the status quo of the company and analysis summarized the D company existing in the course of loading and unloading brought about due to the absence of monitoring process and quality of service issues， put forward in the light of these problems，how to use the theory of system engineering to improve management and operation monitoring system，and explains the of the combination of monitoring system and management ideas．The monitoring content of the data model has been studied，and the development of graphical monitoring tool for D company in the future production process with a clear guiding role．Text for the D companys loading and unloading operations in the process of monitoring the process of more systematic study,the theory of system engineering，for the loading and unloading process put forward practical monitoring theory and monitoring tools． According to the research papers，D company in the monitoring process of loading and unloading operations still use experience，lack of rigorous quantitative monitoring index and sim