安徽医科大学护理学院思维与沟通课件 第十三章.ppt

14 * * 13 Resolving Conflict Between Nurse And Client Outline Basic Concepts ＊Definition of Conflict ＊ Nature of Conflict ＊ Causes of Conflict ＊ Understanding Personal Style of Responses to Conflict Four Styles of Personal Conflict Management 2 that Influence Response to Conflict ＊Factors Gender Culture ＊Assessing the Personal Conflict in the Nurse-Client Relationship ＊Types of Conflict: Intrapersonal Versus Interpersonal Escalation of Intrapersonal and Interpersonal Conflict Interpersonal Sources of Conflict 3 ＊ Dysfunctional Uses of Conflict ＊ Behavioral Responses Used to Resolve Conflict ＊ Nature of Assertive Behavior ＊ Functional Uses of Conflict Applications 4 Prepare for the encounter Organize information Manage own anxiety Time the encounter Use clear , congruent communication Take one issue at a time Make a request for a behavior change Evaluate the conflict resolution ＊Nursing Strategies to Enhance Conflict Resolution 5 ＊Defusing Intrapersonal Conflict Indentify Potential Conflict Situation Use Tension-Reducing Actions Talk About It Evaluate ＊Clinical encounters with angry of difficult clients 6 Make Clear Statement Use Proper Pitch and Tone Analyze Personal Feelings Focus on the Present Summary ＊Developing Assertive skills Demonstrate Respect Use “I” Statement 7 At the end of the chapter, the student will be able to 1.Define conflict, and describe nature, causes, types and uses of conflict. ☆2.Contrast the functional with the dysfunctional role of conflict in a therapeutic relationship 3.Recognize and describe personal style of response to conflict situations 4. Identify the process that resolving conflict in nursing-client relationship. 5.Understand how to resolve in