门诊分时段预约挂号在护理分诊管理中的应用效果.docVIP

门诊分时段预约挂号在护理分诊管理中 的应用效果 江西省妇幼保健院门诊 摘要： 目的探讨门诊分时段预约挂号在护理分诊管理屮的应用效果。方法选取2016 年F月在我院门诊部预约挂号就诊的患者26 800例，按照挂号流程将患者分为 实验组、对照组，每组13 400例。对照组患者通过传统的挂号流程进行相关预 约；实验组患者通过分时段预约挂号就诊进行相关预约。统计两组的医患纠纷率、 患者满意度和就诊花费吋间。结果实验组的医患纠纷率(1.49%)明显低于对照 组(5.97%) (P0. 05);实验组的患者满意度(96. 27%)明显高于对照组 (74. 63%) (P0. 05);实验组就诊花费时间为(45. 27±11.23) min,对照组为 (89. 63±15. 19) min,两组差异有统计学意义(P0. 05)。结论门诊分时段预 约挂号能有效降低医患纠纷发牛率，提高患者对医院服务的满意度，提高医院 的就诊效率，值得在各大医院的门诊部进行推广应用。 关键词： 护理分诊管理;医患纠纷;满意度;预约挂号;分时段挂号; 作者简介：陈劲(1967-)，湖南长沙人，主管护师，主要从事护理学工作 收稿日期:2017-07-20 The application effect of time-section appointment registra/tion in outpatient clinic in nursing triage management CHEN Jin Outpatient Clinic, Jiangxi Provincial Maternal and Child Hea1th Hospital; Abstract： Objective To explore the application effect of time-section appointment registration in outpatient clinic in nursing triage management. Methods 26 800 patients condueted appointment registration in outpatient clinic of our hospital from January to June 2016 were seiected. According to the registration procedure, they were divided into the experimentai group and control group, and there were 13 400 cases in each group. In the control group, the related appointment was conducted through traditional registration, while in the experimentalgroup, the related appointment was condueted through time-section appointment regi strati on .The doctor-patient dispute rate, the satisfaction degree of paticnts, and time-spending on visiting doctors were calculated in the two groups. Results In the experimental group, the doctorpatient dispute rate was 1. 49%, which was significantly lower than that in the control group (5. 97%) (P0. 05) ? The satisfaction degree of patients in the experimental group was 96. 27%, which was much higher than that in the control group (74.63%) (P0.05) ? In the experimental group, the average time-spending on visiting doctors was (45. 27 ±11. 23) min, while it was (89. 63± 15. 19) min in the control group, and there was a statistical differene