论企业质量文化建设-英语语言文学专业论文.docx

ACKNo、ⅣLEDGEMENT1 ACKNo、ⅣLEDGEMENT 1 would like to express my gratitllde to all mose Who gave Ine the possibility to complete this thesis．This也esis could have not been finished without the help and support of m龇ly people who are 伊ate如11y acknowledged here． At the Ve巧first，I’m honored to express nly de印est gratitude to nly dedicated supervisorPr0￡Liu H-uihua，withⅥ血ose capable guidance I have worked out this也esis．He has oflfered me Valuable ideas，suggestions弛d criticisms with 11is prof．ound knowle始e in memational business and rich practical eXp甜ence．His patience and l【indness are greatly appreciated． Besides，he always puts hi班priority on our dissertation、砸ting and is willing to discuss wim me锄ytime he is available．I haVe 1earnt 6．om 11im a lot not only about dissertation嘶ting，but also the professional ethics．I’m ve巧 much obliged to llis ef．forts of helping me complete the dissenation． I’m also extremely grate允l to me D印anment of Forei盟Language of Ti鲫ljin UniVersity of FinanceEconolllics for giVing me permission to commence this也esis in the first instance；I de印ly印preciate the stiInulating support giVen by all the professors and o箍ce secret撕es in the faculty．I owe special thanb to Pro￡Qi Xin，Pro￡Wang)(ueCheng and Pro￡Xie Fang for their p打celess commems on this stlldy． All of my classmates and roommates supported me inⅡ1y research work and and 1 want t0 thanl【them for all their help，support，缸erest and valuable hints． EspeciallM 1 would like to百Ve my specialth池to my parents whose patient loVe and considerate care enabled me t0 coInplete this wOfk．I am也a舶k丘】l to all my family menlbers for their thought如lness and encOuragement． 企业质量文化是保持企业持续繁荣的关键因素。它是在长期的生产 企业质量文化是保持企业持续繁荣的关键因素。它是在长期的生产 和管理中形成的一系列的质量意识和质量观念。当今社会，质量的观念 从过去传统的与产品生产制造直接相关的小质量概念已推广到大质量概 念的范畴，企业不仅仅关注与产品市场调研、立项、开发、生产、营销、 财务、人事等等所有过程相关的质量，更要关注每一环节直接客户的满意 度。企业向消费者提供高质量的产品时，不仅仅需要企业质量管理系统， 更需要的是建立一种至上而下的企业质量文化。 鉴于此，本论文首先提出质量概念，区分了广义和狭义质量概念和 质量，阐释了质量文化的概念，层次结构及其功能。 其次，论文说明了企业中存在质量问题的原因：企业员工和业主质量 意识淡薄，技术创新能力严重不足，质量过