“非暴力沟通”在护患沟通中的应用.pdfVIP

管理漫谈 Topic on Management “非暴力沟通”在护患沟通中的应用 伍彩红 刘雁 姜志连 谭佳琦 朱进 汪青 蒋碧华 肖佳 李妮吉娜 肖扬帆 [摘 要] 本文从护患沟通中的“语言暴力”入手，运用工作中的实例详细阐述了“非暴力沟通”的四要素：观察、 感受、需要和请求，总结“非暴力沟通”对护患沟通的启示及意义，提出护理人员如何获得“非暴力沟通”能力与 技巧的具体建议，即学校教育中开设“非暴力沟通”课程，通过系统的“非暴力沟通”知识培训及模拟情景、角色 扮演等实践方法，使护生掌握“非暴力沟通”的四要素及其运用技巧，各级医院也可邀请专业教师对在职护理人 员进行“非暴力沟通”知识讲座，甚至建立“非暴力沟通”程序及标准用语，让护患沟通更顺畅，从而减少医疗纠纷， 构建和谐医疗环境。 [关键词]  非暴力沟通；护患沟通；关爱                     [中图分类号]  R47 [DOI] 10.3969/j.issn.1672-1756.2016.06.034 Implications of nonviolent communication in nurse-patient communication / WU Caihong, LIU Yan, JIANG Zhilian, TAN Jiaqi, ZHU Jin, WANG Qing, JIANG Bihua, XIAO Jia, LI Nijina, XIAO Yangfan // The Second Xiangya Hospital of Central South University, Changsha, 410011 China /// Chinese Nursing Management-2016,16(6): 859-861 [Abstract] This paper builds upon empirical work on nonviolent communication between nurses and patients, focuses on four components of nonviolent communication: observation, feelings, needs and request. Incorporating nonviolent communication into nursing education could feasibly prevent future hardship as students advance their nursing careers. Hospitals could provide specialized courses of nonviolent communication skills to nurses, and set standard of applying nonviolent communication, in order to improve nurse-patient relations and build a harmonious medical environment. [Keywords] Nonviolent communication; nurse-patient communication; care 护患沟通是指护士与患者之间的 与患者之间架起爱与尊重的桥梁，为 让人与人之间变得冷漠、隔膜和敌视。 信息交流和相互作用的过程，所交流 护患沟通提供了一种新的沟通方式。 荆春霞等[13] 对广州市某医院医护人员 的内容是与患者的护理及康复直接 的调查显示，在各种类型暴力事件中， 1 护患沟通中的“语言暴力” 或间接相关的信息，同时也包括双方