8D解决问题的步骤说明.pptVIP

本资料来源 8D (Eight Disciplines) Welcome to Nick Liang / Customer Service What is 8D: 8D(Eight Disciplines): D1. Team Members D2. Describe the Problem D3. Containment Plan D4. Define the Root Cause D5. Define the Corrective Actions D6. Verification of Action D7. Prevent Recurrence D8. Congratulation 解決問題的步驟 - 8D THEME: IF YOU CANNOT PROVE IT YOU CANNOT SAY IT ( 若是你無法證明, 則請勿亂下定論 ) 當一個工程師之基本要求（Engineering sense ) D1 Team Members Select team members (Internal/Key Person) Select team champion - Management member who will (can) remove road blocks for the team Select team leader – A mem