民航服务英语11.pptVIP

Unit 11 Dealing with Emergencies 民航服务英语 Lead-in Discussion: What kind of emergent situation may happen during a flight? Can you give some examples? 民航服务英语 Knowledge Base Words and Phrases bumpy [b?mp?] adj.颠簸的 aged [e?d??d] adj.年老的 nervous [n??v?s] adj.紧张不安的 captain [k?pt?n] n.机长 upset [?pset] adj.沮丧的 turbulence [t??bj?l?ns] n.紊流 lose [lu?z] vt.丢失 speedy [spi?d?] adj.快速的 encounter [?nka?nt?] vt.遭遇 arrangement [?re?nd?m?nt] n.安排 elevator [el?ve?t?] n.电梯 inch [?nt?] n.英寸 Unit 11 Dealing with Emergencies 民航服务英语 Key Sentences Ladies and gentlemen：We are encountering turbulence．Please return to your seats and fasten your seat belts. Thank you ！ 尊敬的旅客：我们遇到气流，请回到您的座位上并系好安全带，谢谢！ Because it’s impossible for the plane to land, the airport has been closed. 由于飞机不能着陆，机场已经关闭。 I’m afraid we can do nothing about it. 恐怕对此我们无能为力。 I’m sorry to hear that. Are you sure you’ve lost it in the cabin? 很遗憾，您确定丢在机舱内了吗？ Please leave your name, address, telephone number and everything about your handbag. 请留下您的姓名、地址、电话号码和关于您行李的一切信息。 Please remain calm. You’d better think it over. 请您冷静。您再好好想一想。 If they have any information about it, they’ll get in contact with you. 如果他们有关于行李的任何信息，他们会与您取得联系。 I’ll report to the captain immediately. 我将马上向机长汇报。 He’ll send the message to the ground staff at the airport. 他会给机场地面工作人员发信息。 Unit 11 Dealing with Emergencies 民航服务英语 Part I Dialogue Exercise1 Decide true(T) or false(F). 1. The flight is delayed because of the air control. ( ) 2. The passenger will meet his friends at the airport. ( ) 3. The flight company will offer accommodation to the passengers. ( ) 4. The passenger was sure that he left his handbag in the waiting room. ( ) 5. The handbag is very important because of the documents. ( ) Exercise 2 Communicative Activities. Group role-play. 1. Due to the bad weather, flight CA981 from Beijing to New York will be delayed. Mr. Bill is worried about their schedule, now he is asking about the arrangement. 2. Jackson f