管理沟通基本知识概述.pptVIP

Management Communication 精品资料 Zhang Li Department of Business Administration oIse aols Introduction Communication Strategy Effective Listening Making Presentations Negotiating Interviewing Running Meetings riting References Mary Munter, Guide to Managerial Communication, 4th edition, Prentice Hall, Tsing Hua University Press, 1999 Michael e. Hattersley, Linda McJannet, Management Communication Principles and Practice, China Machine Press. McGraw-Hill. 1998 a Ron Ludlow, Fergus Panton, Effective Communication Prentice Hall. 1997 a Kitty o. Locker, Business and administrativ Communication, 5th edition. China Machine Press McGraw-Hill. 2000 魏江,管理沟通一理念与技能,科学出版社 2001 苏勇,罗殿军,管理沟通,复旦大学出版社,1999 ■罗锐韧,曾繁正,管理沟通,红旗出版社,1997 Grading Class Participation 20% Oral Presentation 10% Cases analysis and presentation 30% Individual assignment 40% Part1 ntroduction ☆第一节管理沟通的内涵和要素 精品资料网 ☆第二节沟通的类型 ☆第三节管理模式与沟通 Discussion(1): Background 你是一位宇航员,与号外几位宇航员驾驶 太空船飞向月球,原计划去与已经降落 月球、作为基地的太空母船会合。然而 因机械故障,你们的太空船只能迫降在距 离太空母船200英里之外的月球表面。降 落时许多设备受至珠,而为了生存你们 必须充分利用未受损坏的装备自行到达太 空母船。下面列出了15样未受损坏的物资 和装备,请依据其重要性分别标出1-15 以供你们出发时酌其重要性决定取舍(比 如,你们的体力只能带13件,就只好放弃 另外两件)。 Discussion (1): Background 序号物资和裴备 序号物资不裝备 1)一盒人柴 (9)星际图 (2)压宿食品 0自行充气的生筏 (3)50英尺尼龙绳 D磁罗盘仪 (4)丝质降落伞 D5加仑水 (5)太阳佾携隽带式加热器|(3)烟人信号枪 (6)|2支045口径枪4含注器的急救箱 (7)十1箱脱水奶5太前无划邮收发器 (8)2瓶大气氧气 Discussion (1): Group Communication After finishing self-judgement, your group uses informative or persuasive communication so as to get access to the common decision. The turn of 15 things should try to get everyones agreement Attentions -no matter informative or persuasive communication logic is the fundamenta Dont change your idea only to avoid the conflict Dont make decision only to abide by the minority and the majorityrule Discussion (1) 序号物资和装备一组二组序号物资科裝备一组二组 (9)星际图 (2)压缩食品 自行充气的 救生筏 (3)50英尺尼龙绳 D磁罗盘仪 (4)丝质降落伞 25加仑水 (5) 太阳能携带式 加器 3)烟火信号枪 (6)/2支045口径 手枪 04含注射器的 急救箱 (7)1箱脱水牛奶 5太阳能无线 电收发器 8)2瓶大气氧气 Discussion (2): Self-assessment What key techniques, you think