酒店客人买药事宜标准操作(中英版).docxVIP

酒店客人买药事宜标准操作规程 GJEST EXPECTATION客人期望： I expect that the hotel can provide me medicine when I need it. 我希望酒店能在我需要药物时，为我提供药物。 Why is this task important for you and our guests? 为什么该任务对你和我们的客人都很重要？ Answers 回答: We must provide a prompt and accurate medicine service to our guests which is carefully managed. 我们须向客人提供快捷无误的医药服务。 Safety is one of the most important issues to our guests. 安全是 对我们客人最重要的问题之一。 Increase guest satisfaction. 提高客人满意度。 Demonstrate my professionalism. 展示我的职业道德。 STEPS步骤 How / Standards 标准 1) Information to the guest 告知 客人 The Guest must be briefed that we are not allowed to purch