国际酒店PA部操作程序PA-0004HOWTOCLEANWALLPAPER.docxVIP

STANDARD OPERATING PROCEDURE 标准操作程序 HOW TO CLEAN WALLPAPER 墙纸的清洁 T ASK N UMBER : PA-0004 任务号 D EPARTMENT : 部门 D ATE I SSUED : 发出时间 GUEST EXPECTATION : 顾客愿望  Housekeeping 客房部 January 2005 2005年 1 月 I expect hotel walls to be clean. Wallpaper does not look good when it is stained or torn.. 我希望酒店能很好的清洁墙壁，墙纸的污迹看起来特别刺眼。 T IME TO T RAIN : 25 minutes 培训时间 25 分 Why is this task important for you and our guests? 为什么此任务对于你和我们的客人都很重要？ Answers: 答案 I can increase the GSTS score我.可以增加顾客满意程度调查的分数。 It shows my professionalism这.也可以展示我们的专业性。 I understand that cleanliness is important for the image of our hotel. 我知道酒店的清洁程度对酒店的形象很重要。 Stains on wallpaper can be easily seen. Task –Cleaning Wallpaper Page 1 of 3 墙纸上的污点特别显眼。 WHAT/STEPS 内容步骤 HOW/ STANDARDS 操作标准 TRAINING QUESTIONS 培训疑问 1) Check the material Test the wallpaper by cleaning a hidden part, e.gWhy. do I need to test the cleaning on a behind the bed headboard, or at a little corner. hidden corner? 检查材料 Cleaning 清洁 Drying 干燥 Report defects 问题上报  清洁墙纸前应选择一个不显眼的地方进行测试。 Spray some general purpose cleaner on the wallpaper. 喷一些普通清洁剂在墙纸上 Use a damp sponge to rub the stained area. 用一个湿的抹布类的东西擦拭污迹区域。 Never use an abrasive cleaning agent or scouring pad to clean wallpaper . 不要用砂纸类的东西清洁墙纸表面。 Dry the wallpaper with a cleaning cloth. 用干净的布擦干墙纸。 To report immediately of any maintenance problem is found while cleaning. 在清洁保养过程中发现问题应立刻上报。  我为什么要选择一个隐蔽的地方进行测试？ Can I use another cleaner? 我可以用其他的清洁剂吗？ How do I rub the stained area? 我如何清理污迹区域？ Why can I not use an abrasive cleaning agent? 我为什么不能用粗糙的东西来清理？ How do I dry the wallpaper? 我怎样弄干墙纸？ Why do I have to report immediately? 我为什么要立刻上报？ Summary questions: 问题总结 What is important when cleaning wallpaper?在清洁墙纸时应注意什么？ What should you never use to clean wallpaper?你一定不能用什么来清洁墙纸？ What do you need to dry the wallpaper?你用什么来干燥墙纸？ Task –Cleaning Wallpaper Page 2 of 3 Do I need to report defects to HK or can I report this defect immediately to POMEC? 我发现问题后是立刻上报 HK 还是 POMEC？ Now ask the trainee to p