基于 JavaWeb 汽车售后服务管理系统的设计与实现.docVIP

PAGE PAGE 23 基于 JavaWeb 汽车售后服务管理系统的设计与实现 摘要 国内经济水平的不断上升，老百姓的生活水平质量也在改变。普遍家庭在有一定经济能力的情况下会购买汽车，汽车的相关服务类行业的发展也随之扩大。汽车销售商的利润从汽车和零部件的销售或者销售后的服务等中获得，汽车售后服务在整个汽车相关的服务类行业中是举足轻重的。提供的服务要切实保障消费者的利益，同时还要确保销售方的服务态度到位、能全面为消费者服务。 本文基于汽车售后服务的现状与管理结构相结合，采用 Java 编程、B/S 框架以及MySQL 数据库为基础，开发了汽车售后服务管理系统，以便于对各项售后服务的管理。 论文首先介绍了汽车售后服务的意义、历史、发展及应用，介绍了管理系统实现平台及其核心技术；其次结合实际汽车销售与维修的现状和客户的需求等归类需求特征，设计系统架构、界面排版和数据库的实现，最终将系统完整的实现并测试功能是否齐全、性能是否能够实现。 关键词：汽车售后服务，管理系统，B/S，MySQL数据库 The design and implementation of automobile after sale service management system based on JavaWeb Abstract Rising domestic economic level, the quality of peoples living standards are also changing. Universal family in the case of a certain economic capacity will buy the car, the development of automotive related services industry also will be expanded. Automobile dealers profits from the sales of automobile and spare parts sales or service, etc., automotive after-sales service in the whole car related service industry is important. To provide services to effectively protect the interests of consumers, but also to ensure that the sales side of the service attitude in place, can fully serve the consumer. The automobile after-sales service status and management structure based on combined using java programming, B/S framework and MySQL database as the foundation, the development of the automobile after-sales service management system, to facilitate the management of the after-sales service. Firstly, this thesis introduces the automobile after-sales service, history, development and application, introduces the platform and its key technology for the realization of the management system; secondly, combined with the actual car sales and maintenance of the status quo and customer needs classification demand characteristics, the realization of the system architecture design, interface layout and database will eventually complete system implementation and testing functions are complete, whether the performance can be realized. Ke