《商务英语写作》课件Lecture 8 Letters of Complanit.pptVIP

Warming-up Exercises Complaint Letters Preparing Question 1. When would you write a complaint letter? A. After you were fooled by your colleagues. B. After you were mistreated by a restaurant waiter. C. After you bought substandard goods at a plaza. D. After you were stolen on bus. Preparing Question 2 . Who is the first choice that you will write a complaint letter to? A. Customer Service B. The court. C. The manager or the owner of the store. D. Customer’s Association Preparing Question 3.With a complaint letter, what do you want to achieve? A. To have your voice heard. B. To release yo