服务分类培训资料.pptVIP

There are three service types： Professional services（专业化服务） 2. Service Shop（作坊服务） 3. Mass Services（大众服务） 3.4 Results 第十九页，共二十九页。 Three Types of Service Professional Services: Organizations with relatively few transactions, highly customized, process oriented, with relatively long contact , with most value added in the front office, where considerable judgment is applied in meeting customer needs 第二十页，共二十九页。 Three Types of Service 2. Mass Services: Organizations where there are many customer transactions, involving limited contact time and little customization. The offering is predo