eBay配送延误邮件模板.docxVIP

eBay物流延误如何与买家沟通？ eBay配送延误邮件模板影响物流速度的不可控因素有很多，当买家没有在预期时间内收到物品时，不仅 会产生不良的购物体验，还会影响你的eBay卖家表现。因此，如果物流配送出 现延误，卖家最好主动告知买家包裹目前的状态。一方面让买家知道你仍然在关 心他的包裹，让买家感受到你的真诚服务；另一方面让买家了解是由于海关、气 候等客观原因造成包裹运输的延误，不在双方的可控范围之内，从而让买家理解 国际货运时间较长。 下面为你提供几种常见的eBay配送延误沟通邮件模板，以帮助你向买家解释包 裹延误”的原因： 1.通用模板Dear, Thank you for purchasing our. First of allz please accept our apology for item delaying and you won t receive the item at the estimated time. Sincerely, we ve kept monitoring your item from the day it was shipped. But we find out that its current status as ForeignInternational Dispatch , which means it requires a few more days on the transits or for customs declaration. Your package can be tracked on the US Customer . Sorry again for any inconvenience has been caused to you; please feel free to contact us if there s anything we can helpBest Regards, Seller ID or Seller Name如果您的买家不是美国买家，以下为其他国家的海关查询网址，您可在邮件中做 相应修改： CA Customer: UK Custome匚 (Only show delivery date) DE Customer: Call 0049-69R Custome匚 Brazil Customer: cfmAU Custome匚 .节假日/旺季导致物流延误（如春节.国庆） (一)Dear Customer, Thank you for your purchase and prompt payment. China will be observing a public holiday from October 1st through October 7th. As such, all shipping services will be unavailable during this time and may cause a delay in the delivery of your item for several days. We will promptly ship your item when the post office re-opens on October 8th. If you have any concerns, please contact us through eBay message. Thank you for your understanding and patience. Yours Sincerely. the seller IDthe seller store URL (-)Dear valued customer, According to the coming Chinese New Year, I would like kindly to remind you that, the package would be delayed during this time. Owning to the New Year s holiday, the number of shipping package is greatly increasing, while the post office and customs will have holiday off during this time, which directly affect the handling time. We appreciate your understanding and patience. You are also welco