酒店英语讲义课件.pptVIP

Detailed Dialogues About Bringing Baggage Down Picking Up the Guests’ Bags Collecting One’s Bags 第三十一页，共六十五页。 Depositing Some Items Collecting Some Items Tag Being Lost (unexpected things happen) 第三十二页，共六十五页。 Key Sentences Have you made a reservation, sir? 先生，您预订了吗？ Let me see if there’s a room available. 我查一下是否有空房。 Will you please fill in the registration form? 请您填一下这个登记表可以吗？ Here’s the key to Room 908 and your room card. Please keep them. 这是908房间的钥匙和您的房卡。请您收好。 May I reconfirm your departure date? 我能再确认一下你们离店的日期吗？ 第三十三页，共六十五页。 D: Good morning, sir and madam. Welcome to our hotel. I’m the doorman, Daniel. G: Thank you. Good morning. D: Did you have a nice trip? Topic Extension Reception at the Gate of the Hotel (A car is arriving at Hilton Hotel, and a doorman (D) is going forward to the guests (G) and opening the door of the car for them.) pair work 第三十四页，共六十五页。 G: Yes, Chongqing is a very beautiful city and the people here are very kind. We like it very much. D: How many pieces of luggage do you have? G: Er, maybe four or five? D: I’ll show you to the Front Desk; you can check in there. This way, please. Let me take care of your baggage. G: Ok, thank you. Topic Extension 第三十五页，共六十五页。 Topic Extension Checking in at the Front Desk R: Good morning. What can I do for you? G: I’m here to check in. I have booked a suite a week ago. I’m Ross Geller. R: Just a moment, please. (Checks the reservation information). Sorry to have kept you waiting. You have reserved a suite for three days from today to the 9th. Is that right? G: Yes, exactly. R---Receptionist G---Guest 第三十六页，共六十五页。 Topic Extension R: Can I see your passport? G: Here you are. R: Would you mind leaving your passport here for an hour or two? We have to make a copy for our records. G: That’s fine. 第三十七页，共六十五页。 Topic Extension R: Please fill out this registration form (Fills out the form). Thank you. Let me see. Oh