通过质量功能配置实现对“接班人计划”的策划和监控【外文翻译】.pdfVIP

外文翻译 原文 Planning and controlling busine succe ion planning using quality function deployment Barry Ip_ School of Digital Media, Faculty of Applied Design Engineering, Swansea Metropolitan University, Mount Pleasant, Swansea, UK In view of the current lack of established and formal techniques, this paper details modification of the quality function deployment methodology for business succession planning (BSP). A detailed overview of the proposed technique is provided, followed by an example to illustrate how the method can be used in practice. The new model incorporates three key stages of succession: (1) evaluating the incumbent and current position of the business, (2) evaluating the successor and competencies required for the future business, and (3) planning and implementation of essential tasks required for the future business. In addition to providing a holistic and practical tool for succession planning, the strengths of the framework include the ability to evaluate current and future competencies for succession, the potential for multiple successors to be assessed in relation to the current and future business, and an iterative procedure to enable flexibility and constant monitoring of the succession process. Keywords: quality function deployment (QFD); house of quality (HOQ); business succession planning (BSP); succession management; exit planning Introduction There is fervent interest within academic and business communities on the topic of business succession planning (BSP). Defined broadly as the process through which company owners plan for transfer or disposal of their businesses to the next generation (Department for Business Enterprise Regulatory Reform, 2004; Martin et al., 2002; Rothwell, 2001) BSP plays a vital role in helping to saf