Disabled Passengers Service（航空服务英语）.pptxVIP

Disabled Passengers Service民航专业英语 1. What passengers can be regarded as disabled on board?2. How to offer necessary help to blind passengers?Section A: SpeakingGroup Discussion Relevant AnnouncementsSection A: SpeakingLadies and gentlemen, Would you please give me your attention?We have a passenger in need of urgent medical treatment. The captain has decided to land immediately at Shenzheng Baoan International Airport. We expect to arrive there in about 25 minutes. Thank you for your understanding.Announcement One Relevant AnnouncementsLadies and gentlemen, May I have your attention please? There is a sick passenger on board. If there is a doctor or a nurse among you, please contact us by pressing the call button immediately. Thank you!Announcement TwoSection A: Speaking Situational DialoguesDialogue OneSituation: A physically disabled passenger calls for help.(P=Passenger, F=Flight Attendant)P: Excuse me, Miss! Could you lend me a hand?F: Of course! What can I do for you?P: I want to go to the lavatory. Even though my seat is near it, it’s still quite difficult for me.F: Well, don’t worry. I can push an wheelchair to help you get to the washroom. Please wait for a moment, and I’ll go and get it for you.(Two minutes later, the flight attendant pushes a wheelchair to the passenger.)Section A: Speaking Situational DialoguesDialogue OneF: Now, please move into the wheelchair slowly, the armrest is movable.P: OK, I’ll have a try.(The passenger successfully sits in the wheelchair.)F: Well done! Now I’ll push you to the wheelchair accessible toilet, which has suitablehandholds to assist you to transfer from the wheelchair to the toilet.P: How considerate of you. I truly appreciate what you have done for me.F: You are welcome. I hope you have a pleasant journey.Section A: Speaking Situational DialoguesDialogue TwoSituation: A cabin attendant notices a man with baby in dangerous position and trys to give some advice.(P=Passenger, F=Flight Attendant)F: Sir, your