酒店文化对员工行为的探讨.docVIP

PAGE 目　录 TOC \o 1-3 \h \z \u 前言 - 1 - 一、员工行为在酒店经营管理中的重要性 - 1 - （一）员工行为是酒店正常运行的基础 - 1 - （二）员工行为是酒店创新发展的动力 - 1 - （三）员工行为是酒店形象的体现 - 1 - 二、传统制度管理手段对员工行为的影响 - 2 - （一）机械的制度限制了员工行为的个性化发展 - 2 - （二）刚性制度不利于员工行为和酒店管理理念的契合 - 2 - （三）不利于员工的自我管理 - 2 - 三、酒店文化对员工行为的影响 - 2 - （一）指导作用 - 3 - （二）激励功能 - 3 - （三）凝聚作用 - 3 - （四）约束作用 - 3 - 四、依托酒店文化影响员工行为的措施 - 4 - （一）营造浓郁的文化氛围，强化制度文化建设 - 4 - （二）让员工成为酒店文化的实践者 - 4 - （三）发挥主导作用 - 4 - （四）制定酒店文化培训发展策略 - 5 - 五、结论 - 5 - 参考文献 - 5 - 致 谢 - 8 - 酒店文化对员工行为的探讨 摘 要：随着中国酒店业的不断发展，酒店间的竞争日趋多元化，目前酒店文化软实力竞争在早期的价格竞争中。员工是酒店有价值的财富，在酒店管理的过程中占有重要的地位。酒店要加强对员工行为的指导和管理。传统的管理制度对员工行为影响有限，要求用酒店文化来限制和管理员工的行为。酒店文化是酒店管理的理念，酒店的价值，酒店员工非常友善，员工也很友善。本文在分析酒店管理中员工行为重要性，传统制度管理的局限性以及酒店文化对员工行为影响的基础上，提出了如何依靠酒店文化来影响员工行为。 关键词：酒店文化；员工行为；策略  The effect of hotel’culture to staff behavior ABSTRACT：With the continuous development of Chinas hotel industry, the competition between the hotel more and more intense competition, diversified content, price competition in the early to the hotel now to the soft power of culture-based competition. Hotel staff are valuable assets, business process in the hotel occupies an important position, the hotel should strengthen guidance and management of employee behavior. The traditional system management tools on the limitations of the impact of employee behavior, which need to use the hotel to be bound culture on employee behavior and management. The hotel is the hotels management culture, philosophy, value system, use of the hotel and cultural impact of employee behavior, the staff will transfer to the hotel guests a good idea to strengthen their image. Based on the employees the importance of behavior in hotel management and hotel culture on employee behavior aspects of the analysis, which proposed to strengthen the hotel culture on employee behavior affect some strategies. Key words：hotel culture; employee behavior; strategy PA