商务英语阅读（第3册）（第二版） 课件Unit 7 Business Conflicts；Unit 8 Customer service.pptx

UNIT7

BUSINESSCONFLICTS

商务英语阅读3

Explaintheconceptofbusinessconflictanditstypes.

Distinguishhealthyworkplaceconflictsfromunhealthyones.

ReflectonthereasonsforconflictsbetweenemployersandemployeesinAmazon.

Setupasetofstandardsforbestemployers.

LearningObjectives

01.TextA

02.TextB

03.Exercise

04.ChineseValues

CONTENTS

TextA

EarthsBestEmployer

Warmingup

Canyoulist

Some

examplesof

conflictsin

theworkplace?

Typesof

Conflictin

the

Workplace

Interpersonalconfllct

Organlzationalconflict

Environmentalconflict

Economic

conflict

Valuesconflict

Powerconflict

Warmingup

Concerningtheconflictsbetweenemployersandemployees,doyouthinktheyareirreconcilable?

口Amazon(A)istheworldslargestonlineretailerandaprominentcloudserviceprovider.

口Originallystartedasanonlinebooksellingcompany,Amazonhasmorphedintoaninternet-basedbusinessenterprisethatislargelyfocusedonprovidinge-commerce,cloudcomputing,digitalstreamingandartificialintelligence(Al)services.

口HeadquarteredinSeattle,Amazonhasindividualwebsites,softwaredevelopmentcenters,customerservicecenters,datacentersandfulfillmentcentersaroundtheworld.

Backgroundknowledge

Backgroundknowledge

口“EarthsBestEmployer:aphrasefromAmazonsleadershipprinciples

“StrivetobeEarthsBestEmployer”addedbyJeffBezospriortohissteppingdownasCEOin2021.Amazonhasbeentroubledbynegativereportsaboutworkingfortheorganization,includinggenderandracialbiastowardworkersandabusivemistreatmentbymanagers,anintensivepaceofworkleadingtohighincidenceofworkerinjuryandworkersbeingunderpaid.

WordsandExpressions

pingv.tomakeashort,highringingsound;tomakesomethingproducethissound发出撞击声；砰地发声

(CET4)

Hethrewhimselftothegroundasbulletspingedoffthemetalbehindhim.他扑倒在地，子弹砰的一声打到他身后的金属上。

WordsandExpressions

preachv.totell