清华社课件旅游专业英语PPT-unit 6.pptxVIP

TourismEnglish旅游专业英语主讲人：e7d195523061f1c0c30ee18c1b05f65d12b38e2533cb2ccdAE0CC34CB5CBEBFAEC353FED4DECE97C3E379FD1D933F5E4DC18EF8EA6B7A1130D5F6DE9DD2BE4B0A8C9126ACE5083D1F5A9E323B29CCFC734245A56C007431A9D5084DE2635C9DFDEED696E1D0FAEC02379EE0F4E3B650F72B98A5F6C932975F088699D65E569E78B7F6F01A52A25D4

Unit6TourismHotel旅游饭店e7d195523061f1c0c30ee18c1b05f65d12b38e2533cb2ccdAE0CC34CB5CBEBFAEC353FED4DECE97C3E379FD1D933F5E4DC18EF8EA6B7A1130D5F6DE9DD2BE4B0A8C9126ACE5083D1F5A9E323B29CCFC734245A56C007431A9D5084DE2635C9DFDEED696E1D0FAEC02379EE0F4E3B650F72B98A5F6C932975F088699D65E569E78B7F6F01A52A25D4

Knowledge：1.Masterthehotelclassificationsystem;2.UnderstandtherolesofGoldenKeymembersandtheirresponsibilities.Skills：1.Beabletonavigatethehotelinterviewprocess;2.Beabletomasteressentialsoftskillsinhospitalityindustry.Capabilities：1.Strengtheninterpersonalcommunicationandcoordinationability;2.Fosterself-studyabilityandproblem-solvingability.LearningObjectivesLearningObjectives

Housekeepingisthetoughestjobinthehotelbusiness.Housekeepersareheroes.Itisaconstantbattlefortheexecutivehousekeepertomotivatestaff,asthestaffhastocleanupafterguest.“Withouthousekeeper,we‘dhavenothingtosell,”saysMarryClark,a34–year-oldindustryveteran,presidentofHolidayInnInternational.HotelStarRatingSystemistherankingofhotels,usuallybyusingtheamountofstars(ordiamonds),withonestardenotingbasicfacilitiesandstandardsofcomfortandfivestarsdenotingluxuryinfacilitiesandservices.Theterms“grading”“rating”“classification”and“starrating”areusedtorefertothesameconcept,i.e.,torankhotelsbytheirfacilitiesandstandards.WhatisHotelClassification?

PleaseratethefollowinghotelswithStars.A:No-frillscomfortandhospitality.______★_______B:Facilities,decor,amenitiesmodestlyenhanced._____★★_________C:Distinguis