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Accessible Tourism for the Disabled: Long Tail Theory
1 2
Yen-Chun Jim Wu and Ming Jen Cheng
1 Professor, Dept. of Business Management, National Sun Yat-Sen University,
70 Lianhai Rd., Kaohsiung, 804, Taiwan
yenchun@
2 Ph.D. Program Student, Dept. of Business Management, National Sun Yat-Sen University,
70 Lianhai Rd., Kaohsiung, 804, Taiwan
u9528903@.tw
Abstract. The purpose of this study is to propose a completely barrier-less, or
“accessible,” tourism platform and makes suggestions to facilitate the current
travel information for the disabled persons. It then applies Long Tail theory’s
three forces and nine “rules” in making assessments and creating an accessible
tourism communication network to connect upstream and downstream travel
agency. After collating the opinions of scholars specialized in the tourism
sector and travel agents interviewed through semi-open questions, the study in-
vestigates the Long Tail theory’s suitability and applicability to the tourism in-
dustry. This study then thoroughly explores the topic of accessible tourism and
proposes concrete suggestions and frameworks for such travel need. It also sets
up an accessible tourism communications network, contributing a real platform
that travel agents can refer to as they take their first steps to provide travel
packages that accommodate the needs of the disabled.
Keywords: Accessible Tourism; Long Tail theory, Travel, Web 2.0.
1 Introduction
According to a World Travel and Tourism Council’s 2008 surv
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