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Summary
Of Management Review Meeting
(April 2012)
Summarized by: A
Reviewed by: A
Approved by: A
General Information
Date: Apr26, 2012
Time: 10:00~12:30
Venue: Conference Room (3rd floor)
Attendees:
PERFORMANCE IN 2010
Audit Results and Corrective Actions
Internal audits included ISO9001-2008;ISO/TS 16949:2009 product audit,manufacturing process audit and system audit for Sure Seal, and IRIS Rev.02 system audit.
Customer audits included EATON,GE.
Third party audits included annual ISO/TS 16949:2009 audit ,ISO 9001:2008 audit and IRIS Rev.02 audit conducted by DNV.
Other audits included ICS Audit
Total audit finding distribution:
Corrections, corrective actions and preventive actions have been taken and validated for all audit findings.
Customer Quality Performance
FQC LAR Performance
8D Response Cycle Time
Supplier Quality Performance
COPQ
(Cost of Poor Quality for Rubber product quality performance )
b.(Cost of Poor Quality for railway products quality performance)
Inventory Management
OTD to Customer and Supplier OTD
Customer Satisfaction Survey Summary
CS have sent total 45pcs Customer Satisfaction Survey sheets to our customers by e-mail this month, and there are 40 customers feedback their voice, the returned rate is 88.9% , so this survey action is effective.
The overall average score is 86.3 (Higher than last year of 82.5), and the service performance gets 89 (Higher than last years 87 scores), quality performance gets 85 (Same as last year 85), the complain disposure gets 90 (higher than last years 85), and the delivery date gets 83 (Higher than last years 76 points)
From the survey result, the most disatisfaction item is delivery, but the items of quality, service, and delivery are still expected to improvement.
Satisfaction from customer for SHENZHEN production is improved a lot, such as Bombardier, they gave high score for our delivery and
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