【酒店客房管理全套SOP】How to clean upholstery清洁室内装潢.docVIP

STANDARD OPERATING PROCEDURE 标准操作程序 HOW TO CLEAN UPHOLSTERY 清洁室内装潢 Task Number: 任务号 : PA-0002 Department: 部门: Housekeeping 客房部 Date Issued: 制定日期: August 2005 2005年8月 Guest Expectation: 客人期望: I expect all upholstery to be regularly cleaned. My clothes and skin come into contact with upholstery and it needs to be kept clean and in heavy traffic areas it needs to be regularly sanitized. 我希望所有的室内装潢能被清洗，我的衣服和皮肤经常接触这些装饰，所以我希望它们能保持干净，在使用频繁的区域，它们需要消毒。 Time to Train: 培训时间: 25 minutes 25分钟 Why is this task important for you and our guests? 为什么这些任务对我们和客人都很重要？ Answers: 回答： I can increase the GSTS score. 增进客人的满意度. It shows my professionalism. 表现了我们的专业. I understand that cleanliness is important for the image of our hotel. 干净对酒店很重要. WHAT/ STEPS 什么/步骤 HOW/ STANDARDS 如何做/标准 TRAINING QUESTIONS 培训问题 General care of upholstery 清洁所有装潢 Vacuum daily. 每日清洁. Remove stains immediately, using a clean damp cloth. 用湿部擦干净污迹. If the stain cannot be removed, spray general purpose cleaner on the spot and dab with a dry cleaning cloth. 如果污迹不能被清楚,使用清洁剂,并用干布轻擦. When vacuuming a sofa, ensure the cushions are removed. 清洁沙发时,注意移开坐垫. Why do I need to vacuum daily? 为什么我要每日清洁? Is it better to remove stains immediately, or is better to wait until they are dry? 是马上清楚污迹还是等污迹干了后再清楚好点? Why do I need to spray cleaner on the stains? 为什么要使用清洁剂? Why do I need to remove the cushions? 为什么要移开坐垫? 2) Types of stain 污迹的种类 -- Grease/oil油渍 Soil-food stain食品污渍 Spillage-coffee/tea咖啡/茶污渍 We are the main types of stain? 这些是主要的污迹吗? Cleaning Methods 清洁方式 Spot clean: 污渍清除: Spray general purpose cleaner on the spot and agitate it with the edge of a cloth. Dab with a clean cloth from the outer edge of the stain inwards. 喷洒万能清洁剂,并使用清洁布的边缘由外向内擦拭污渍. Shampoo: 清洁剂: Fix upholstery nozzle to machine and shampoo section by section. 使用机器和清洁剂清洁污渍. Use the edge of the nozzle to agitate the stain if stubborn. 如果污渍比较顽固,使用清洁器边缘擦拭污渍 To dry faster, use a blower. 如果污渍比较顽固,使用清洁器边缘擦拭污 What is the difference bet