医院住院管理子系统.docVIP

内蒙古科技大学 本科生课程设计说明书（课程论文） 题 目：医院管理信息系统设计 学生姓名：林菁瑞 学 号：0708138135 专 业：08信管 班 级：2班 指导教师：王威 郝永宽 摘要 医院是一个复杂的系统，病人从挂号、就诊、划价、取药每一个服务机构，当某项服务的现有需求超过提供该服务的现有能力时，排队现象就会发生，由于患者到达的时间和诊治患者所需时间的随机性，可控性小，排队几乎是不可避免的，当诊室不足时，常出现患者排队等待时间太长,患者满意度下降，医务人员工作过于忙乱，易出差错引起医患纠纷，对患者和社会都会带来不良影响。因此如何合理科学安排医护人员及其医疗设备，使医院不会盲目增加医生和设备造成不必要的空闲，形成资源浪费，又使患者排队等待时间尽可能减少，如何在这两者之间取得平衡,以便提高服务质量,降低服务费用，这是现代医院管理者必须面对的课题。 排队论模型,是通过数学方法定量地、对一个客观复杂的排队系统的结构和行为进行动态模拟研究，科学、准确地描述排队系统的概率规律，排队论也是运筹学的一个重要的分支学科。在医院管理中，如果在排队论的基础上，对医院门诊、诊室的排队系统的结构和行为进行科学的模拟和系统的研究。从而对诊室和医生安排进行最优设计，以获得反映其系统本质特征的数量指标结果,进行预测、分析或评价，最大限度地满足患者及其家属的需求，将有效避免资源浪费。Abstract Hospital is a complex system, hospital, patient from registered drug, price, every service agencies, when a service of existing demand over the service of existing ability, queuing phenomenon occurs due to the time of arrival of the patients, and treatment of patients with random, controllable time needed for small, queuing is almost inevitable, when the clinic is insufficient, often appear patients waiting for too long a time, patient satisfaction, medical personnel working too hectic, easy wrong cause of medical disputes, and society will bring adverse effects. Therefore, how to rationally arrange scientificly medical staff and medical equipment, doctors and hospitals will not blind increase unnecessary idle equipment, forming the waste of resources, and make patients waiting for time, how to decrease as far as possible in the balance between the two, in order to improve service quality, reduce cost, it is the modern services of hospital administrators must face. Queuing models, is through the mathematical method of an objective quantitatively, queuing system structure of complex dynamic simulation study and behavior, scientific and accurate description probability of queuing system, a queuing is an important branch of operations. In the hospital management, if the queuing theory, on the basis of the outpatient clinic, queuing system structure and behavior of the si