学习情境10 出口业务操作课件.ppt

3. 商品出现问题时 CASE 1：货到发现数量短少 CASE 2：货到发现质量瑕疵 CASE 3：货到发现包装破裂 CASE 4：货到发现规格错误 你作为外贸业务员该如何处理？ 贸易争端解决 出口商要善于保护自己利益 区分责任； 佐证确认； 时效确认； 合理解决 （合理、损失最小化） 解决方法 降价 替换 维修 退款 …… 索赔争议 CLAIMS: In case discrepancy on the quality or quantity of the goods is found by the buyer, after arrival of the goods at the port of destination, the buyer may, within 30 days and 15 days respectively after arrival of the goods at the port of destination, lodge with the seller a claim which should be supported by an Inspection Certificate issued by a public surveyor approved by the seller. The seller shall, on the merits of the claim, either make good the loss sustained by the buyer or reject their claim, it being agreed that the seller shall not be held responsible for any loss or losses due to natural cause failing within the responsibility of Shipowners of the Underwriters. The seller shall reply to the buyer within 30 days after receipt of the claim. LATE DELIVERY AND PENALTY： In case of late delivery, the Buyer shall have the right to cancel this contract, reject the goods and lodge a claim against the Seller. Except for Force Majeure, if late delivery occurs, the Seller must pay a penalty, and the Buyer shall have the right to lodge a claim against the Seller. The rate of penalty is charged at 0.5% for every 7 days, odd days less than 7 days should be counted as 7 days. The total penalty amount will not exceed 5% of the shipment value. The penalty shall be deducted by the paying bank or the Buyer from the payment. FORCE MAJEURE: The seller shall not held responsible if they, owing to Force Majeure cause or causes, fail to make delivery within the time stipulated in the Contract or cannot deliver the goods. However, in such a case, the seller shall inform the buyer immediately by cable and if it is requested by the buyer, the seller shall also deliver to buyer by registered letter, a certificate attesting the existence of such a cause or causes. ARBITRATION: All di