标准书号46 47 308 04622 Unit 3 On the Telehpone.ppt

国际商务英语听说 作者：阮绩智 1) Read the following telephone tips. Business Telephone Tips a. Try to identify a convenient time to call the person. b. Make sure you have with you all the documents you’ll need before you dial the number. c. The other person may not understand you easily, so try to speak slowly and clearly. d. Listen and repeat important facts to show that you understand. e. The other person hasn’t got all day, so make sure your call is brief. f. The other person is getting an impression of your firm while talking with you, so make sure that you sound efficient 一 your firm’s image may be at stake, even if you’re just taking a message. g. Make notes during a call and rewrite these notes immediately afterwards as a record of the call. h. Smile while you’re talking. Your listener can ‘hear’ your smile. i. Don’t interrupt the other person: let them finish what they want to say. j. Follow the telephone call with appropriate actions in a timely manner. 2) Discuss the following questions a) Which do you think are the five most important tips? Why? b) Which of the tips do you disagree with? Why? c) Which of the tips do you already follow when making or receiving a phone call in English? e) Can you add more tips as advice when making business calls? f) What do you think are the differences between business calls and personal calls? GOLDEN RULES ? Plan your call by making notes beforehand. ? Talk slowly and clearly. ? Listen carefully to what the other person says. ? Note down important details (numbers, spellings, dates and times, etc.). ? Check back that you have understood important details correctly. ? Follow up the call with a fax, e-mail or letter, confirming the details. BEFORE MAKING A CALL Before making an outgoing call make sure you always have: Clarified in your mind the reason or objectives