FD-SOP-001-personal grooming hygiene.docVIP

前台 FRONT DESK 部门/区域：DEPARTMENT/ AREA: FD 接待处 RECEPTION 服务内容/工作职责：SERVICE/TASK: FD-SOP-001 个人仪容仪表及卫生 Personal Grooming and Hygiene 标准：STANDARD: 展现酒店专业的形象To portray a professional image of the company 宾客期望Customer expectation 工作职责What to do? 工作标准Standard of Performance 员工仪容仪表整洁得体Personnel are well groomed 制服干净得体 Neat and proper uniform 头发修剪整齐Well-trimmed hair 鞋子干净光亮Neat and polished shoes 佩带名牌Name badges indicating your name to be worn （男士）(MALE) 制服： Uniforms: ? 制服只能在酒店内穿戴No items of the uniform should be worn outside the hotel premises except on the way from the hotel to the staff locker ? 每天换洗制服 Uniforms are changed daily ? 熨烫好制服 Uniforms are well pressed ? 制服上无污迹或裂缝 No stains or tears on uniforms 个人卫生：Personal hygiene: ? 每日洗澡 Bathe/shower daily ? 请使用口气清新剂特别是吸烟的员工 Use breath fresheners especially if you smoke ? 经常使用除臭剂 Use deodorants frequently 头发：Hair: ? 随时保持干净、梳理整齐 Must be clean and well-kept at all times ? 避免过于怪异的发型，比如非正常发色Avoid extreme hair styling such as unnatural hair coloring ? 必须剪短至耳脖以上 Must be short and cut above ears and neck on regular basis 剃须：Shaving: ? 每日上班前剃干净胡须 Shave daily before coming to work ? 不能蓄胡子 Beards and goatees are not allowed ? 胡髭必须保持干净且在嘴唇以上 Moustache must be kept neat and trimmed over the lip 指甲：Fingernails must be: ? 干净、短且修理美观 Clean, Short and Well-trimmed 鞋：Shoes: ? 必须是黑色，简单样式的商务皮鞋Must be plain black, classic business style leather ? 必须随时保持干净光亮 Must be kept clean and polished at all times 名牌：Badges: ? 必须随时在左胸佩戴名牌The name badge must be worn at all times on the left-hand side 袜子：Socks: ? 必须是纯黑或深色 Must be plain black or dark colored 手表： Watches: ? 款式应标准 Should be of a standard nature ? 不能颜色鲜艳或荧光 NO brightly colored or fluorescent watches ? 表带不能粗大 NO chunky straps allowed 宾客期望Customer expectation 工作职责What to do? 工作标准Standard of Performance 眼镜：Glasses: ? 如果需要眼镜，必须式样大小合适 Glasses if required must be of moderate design and size ? 颜色自然 The