FD-SOP-020-method of payment at check in.docVIP

前台 FRONT DESK 部门/区域： DEPARTMENT/ AREA: fd 接待处 reception 服务内容/工作职责： SERVICE/ TASK: fD-sop-020 入住担保方式 METHOD OF PAYMENT at CHECK IN 标准： STANDARD: 确保每一位住店宾客都有信用担保 To provide a guarantee that each guest staying in the hotel has an acceptable method of payment. 宾客期望 Guest expectation 工作职责 What to do? 工作标准 Standard of Performance 清楚宾客的支付方式 To be aware of guests payment details. 宾客入住时，我们应告知其支付的各个细节，并再次确认 When the guest checks in, we should inform and re-confirm the payment details. 询问宾客的支付方式 Ask for method of payment 如果宾客以其个人账户支付，请确保入住时交纳足额的保证金。 If paying by his/her own account ensure that enough deposit to be taken on check in. 如果由宾客所属公司支付，该公司应和酒店签订转帐合同，且有公司开具之确认函说明公司承担其各项费用及入住期间明细项目。 If account paid By Company, they should have a credit facility with the hotel and a company letter stating the charges borne by the company and the duration of his/her stay. 所有费用记到公司帐上意味着公司将承担该客人入住期间的一切费用，需要财务部经理同意支付的确认函。 All charges to company will mean that the company will pay for all his or her expenses during the stay.Again a letter from the company as well as approval by the credit manager is required. 如果由旅行社支付账款，必须有付款凭证确认函且在住店期间旅行社必须在酒店开设由财务部经理批准的专用账户。 If account paid by the travel agency, there must be a voucher holding the allotment of the meal plan and the dates during the stay also the travel agent must hold an account with the hotel approved by the credit manager. 任何公司或代理商如果与酒店没有签订过转帐合同，不存在信用关系，他们就需要在宾客抵店前支付全额款项。Any company or travel agent not holding credit facility with the hotel should pay in full before the guest arrives. 团队住店应提前两个月通过银行转账或保证金付清全部款项，从而避免超额预订或抵店时取消预定。Groups arriving should pay in full two Months in advance before arrival through a bank transfer or deposit in order to avoid over booking or a cancelled reservation on arrival.