FD-SOP-022-check in Fidelio.docVIP

前台 FRONT DESK 部门/区域：DEPARTMENT/ AREA: FD 接待处 FD reception 服务内容/工作职责：SERVICE/ TASK: FD-SOP-022 在电脑系统中办理登记入住 FD-SOP-022 CHECK IN FIDELIO 标准：STANDARD: 确保登记入住准确完成To ensure that the check in is done accurately 宾客期望Guest expectation 工作职责What to do? 工作标准Standard of Performance 系统中存储的记录准确To have accurate records maintained in the system 搜寻符合宾客需求的干净房间Look for clean room matching the guest requirements 检查是否有房间可分配给宾客Check if there is a room assigned for the guest. 如果没有，按F3以显示干净房If not, go to shift F3 in Fidelio to get a clean room 询问宾客是否有特殊需求，如无烟等Ask guest if he has any special request such as non-smoking etc. 确认宾客是否是嘉程汇会员Check if the guest is a Trip rewards member or if he has a Frequent airline flyer card with a partner. 在 Front Desk下选择 ARRIVALSUnder Front Desk, select ARRIVALS 在 NAME下，输入姓的前三个字母Under NAME, enter the first 3 letters of the family name 如果有几个姓名，选择正确的Select the correct name, if there are several 选择CORRECTION进入账户Select CORRECTIONto enter the folio 按ESCAPE键Press the ESCAPE key 问是否现在就入住？选择YESWhen prompted Check in guest now ? Select YES 出现确认窗口A confirmation screen will appear