优质护理服务在门诊输液中心的应用.docVIP

优质护理服务在门诊输液中心的应用 　　【摘要】 目的：探讨优质护理服务在门诊输液中心的应用效果。方法：选取2013年1-12月本院门诊输液中心输液582例次作为对照组，对门诊患者进行跟踪，患者在挂号、拿药后，通过护士引导分别进入成人、儿童相应的区域输液；另外选择2014年1-12月本院门诊输液中心输液578例次作为观察组，对其采用优质护理服务，比较两种方法的护理质量、输液差错及患者的满意度。结果：观察组每项护理质量得分、患者满意度均高于对照组，比较差异均有统计学意义（P0.05）。结论：在门诊输液中心内实行优质的输液护理服务，有助于提升护理质量及患者的满意程度。 　　【关键词】 输液流程； 流程优化； 优质护理服务 　　Application of High-quality Care in Outpatient Infusion Center/XU Wei-dong.//Medical Innovation of China，2016，13（10）：081-084 　　【Abstract】 Objective：To investigate the effect of the application of high-quality care in the outpatient infusion center.Method：In 2013 from January to December，582 cases times of infusion in the outpatient infusion center of our hospital were selected as the control group，patients went into the adult or children infusion area with the help of nurses after registration and took medicine for outpatients track.And in 2014 from January to December，578 cases times of infusion in the outpatient infusion center of our hospital were selected as the observation group，they were given high-quality outpatient care，the quality of care，error of infusion and patients’ satisfaction of the two methods were compared.Result：Each nursing quality score and patients’ satisfaction of the observation group were higher than those of the control group，the differences were statistically significant（P0.05）.Conclusion：The optimization of transfusion nursing service quality in outpatient infusion center helps to improve the quality of care and patients’ satisfaction. 　　【Key words】 Transfusion process； Process optimization； Quality care 　　First-author’s address：The People’s Hospital of Xinghua City，Xinghua 225700，China 　　doi：10.3969/j.issn.1674-4985.2016.10.024 　　本院输液中心从2013年开始开展有关优质护理服务质量活动。门诊输液中心具有患者多、输液量大、用药种类多、病种杂、护士少的特点，承担着全院门诊的输液工作，其服务质量如何代表了医院整体的护理服务及技术水平[1]。原有的护理服务流程、护理人员的综合素质及能力不能满足患者需求[2]。营造温馨的护理服务氛围是提升护理服务质量的关键[3]。因此，提高患者满意度、优化输液流程避免门诊输液中心护理差错和不良事故的发生是护理质量管理的重要内容[4]。本研究就是针对门诊输液流程存在的问题进行的改进，旨在提高门诊输液中心的护理质量和患者的满意度，现报道如下。 　　1 资料与方法 　　1.1 一般资