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chapter5 leadership mindand heart- d f w web presence（chapter5领导mindand心f - d w的网站）（35页）.doc

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Chapter 5: Leadership Mind and Heart Your Leadership Challenge After reading this chapter, you should be able to: Recognize how mental models guide your behavior and relationships. Engage in independent thinking by staying mentally alert, thinking critically, and being mindful rather than mindless. Break out of categorized thinking patterns and open your mind to new ideas and multiple perspectives. Begin to apply systems thinking and personal mastery to your activities at school or work. Exercise emotional intelligence, including being self-aware, managing your emotions, motivating yourself, displaying empathy, and managing relationships. Apply the difference between motivating others based on fear and motivating others based on love. Chapter Outline 134 Leader Capacity versus Competence 135 Mental Models 138 Developing a Leader’s Mind 145 Emotional Intelligence—Leading with Heart and Mind 152 Leading with Love versus Leading with Fear In the Lead 136 Fritz Henderson and Ed Whitacre Jr., General Motors 149 Mike Krzyzewski, Duke University Blue Devils 156 Cpl. Jason Dunham, United States Marine Corps; Petty Officer Michael Monsoor, United States Navy; Sgt. Rafael Peralta, United States Marine Corps; Sgt. James Witkowski, Army Reserve; Spc. Ross McGinnis, United States Army Leader’s Self-Insight 141 Mindfulness 150 Emotional Intelligence 153 Love or Fear? Leader’s Bookshelf 139 Changing Minds: The Art and Science of Changing Our Own and Other People’s Minds Leadership at Work 158 Mentors Leadership Development: Cases for Analysis 159 The New Boss 160 The USS Florida A s Lieutenant Colonel Howard Olson surveys the crowd before him, he knows that most of the people in the room outrank him. Still, Olson opens his talk with the following statement: “Each and every one of you has something that makes you a jerk. . . . Some of you have more than one. I know. I’ve talked to you.” The lecture is part of what the United States Army informally calls “charm school,” a week-long