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c a r i b b e a n m e t e o r o l o g i c a l o r g a n i z a t i o n（c b r i b e n m e t e o r o l o g i c l o r g n z t i o n）.doc

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CARIBBEAN METEOROLOGICAL COUNCIL Doc. 11 (b) FORTY-EIGHTH SESSION Georgetown, GUYANA, 1-2 DECEMBER 2008 SPECIAL CMO AND WMO ISSUES (Submitted by the Coordinating Director) Agenda item 11 (b): Meteorological Services in the Caribbean: Implementation of Quality Management Standards WMO/ICAO Staff Requirements Standards Introduction 1. Over its last few sessions, the Council has been provided information about development by the World Meteorological Organization (WMO) of a Quality Management System within National Meteorological and Hydrometeorological Services (NMS) of the world. This document will update the Council on the background and latest developments in this regard, and will focus on the elements of quality management in relation to the aviation community, and potential implications for the CMO Member States and the institutions of the CMO. What is a Quality Management System? 2. The ultimate goal of a Quality Management System (QMS) is to encourage and to support the continual improvement of the quality of the delivered services and products. A QMS consists of a set of rules (procedures) that an organization decides to follow in order to achieve its objectives related to the quality of its products. Such a system concerns management of the organization, technical procedures, quality controls on products or services and actions to be taken if the products or services do not comply with specifications. 3. In order to ensure the achievement of the quality objectives, it is essential that clear and unambiguous procedures are used for each specific task. Why consider quality management and the development of a QMS for National Meteorological and Hydrometeorological Services? 4. There are many reasons for the development of a Quality Management System within National Meteorological and Hydrometeorological Services (NMS). These include: (a) It is a recommended practice for the provision of meteorological service