Module 1 Definitie Basiscursus Steekproeven模块1确定的basiscursus steekproeven.pptVIP

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Module 1 Definitie Basiscursus Steekproeven模块1确定的basiscursus steekproeven.ppt

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Module 1 Definitie Basiscursus Steekproeven模块1确定的basiscursus steekproeven

1-* Six Sigma 6s Dilbert Hooving 30 m2 on 6s -level means only 1 cm2 missed. 1/3.4 million part of the day equals 0.29 second 1/3.4 million part of the equator of the earth equals about 140 meter. s is the symbol for the standard deviation. 6s is equivalent with 3.4 defects per million opportunities. 6? : new world Introduction Statistical background + / - 3 s + / - 6 s N o m i n a l = m L S L U S L T o l e r a n c e p p m 0 . 0 0 1 p p m 1 3 5 0 p p m 1 3 5 0 p p m 0 . 0 0 1 Statistical background L S L 0 p p m p p m 3 . 4 1 . 5 s T o l e r a n c e U S L p p m 3 . 4 p p m 6 6 8 0 3 m + / - 6 s What is Six Sigma? Simple Eliminate defects Eliminate the opportunity to have defects Complex Vision Metric (Standard measuring method) Benchmark Philosofy Method Tool for: Customer satisfaction ‘Breakthrough’ improvements Continuous improvement Employee involvement Agressive goals Six Sigma Methods Six Sigma is everywhere Production Design Service Purchase HRM Administration Quality Depart. Management M S IT 2 3 4 5 6 308537 66807 6210 233 3.4 ? PPM 69.1% 93.3% 99.38% 99.977% 99.9997% Yield Process performance Defects per million Long term yield Current standard World class ‘Sigma’-metric Uniform standard Financially interesting Benefits of 6s approach w.r.t. financials Redo Waste The hidden factory Input Process step good products Client Inspection Why improvement? Six Sigma Motorola (1987) Texas Intruments en DEC (1988) IBM (1989) AlliedSignal en Kodak (1994) General Electric (1995) Whirlpool, Bombardier en Polaroid (1996) Sony, Citibank (1997) Paccar-DAF Trucks, Black Decker (1998) Perlos, American Express (1999) Ford (2000) Companies implementing Six Sigma A scientific and practical method to achieve improvements in a company Scientific: Structured approach. Assuming quantitative data. Practical: Emphasis on financial result. Start with the voice of the customer. Six Sigma “Show me the data” ”Show me the money” DMAIC Define Select a project