How to do customer service experience the accumulation of information and promotion of.docVIP

 PAGE \* MERGEFORMAT 7 How to do customer service experience the accumulation of information and promotion of In the real work of ours, there are a lot of excellent customer service experience which has not been concluded, let alone promote, or even not get the appropriate information accumulation. Resulting disadvantages Rebirth: 1, the repetition of questions to explore and push up the company’s customer service costs: every day thousands of customer complaints received by them, a large portion of repeating the same question, and the company made by a different officer The reply address was different. A customer satisfaction process the results, but also not satisfied with the handling of a result, time-saving approach, is also long and complex approach. In the handling of complaints of similar cases before, there are simple approach as a reference, you can be more effective, greatly reducing the corresponding ‘case analysis’ process, while fewer detours; 2, pull down efficiency in handling complaints, give rise to customer dissatisfaction mood: Because of the problem of ‘duplicate Exploratory Data Analysis’ and ‘no learning’, enabling the handling of customer complaints limitation is too long, is tantamount to testing the customers ‘patience’ more losses than gains; 3, is not conducive to good customer service personnel found: excellent customer service stems from the efforts of outstanding customer service, and only continues to experience the promotion process, staff can be found that clients ‘best’ is located. The fact proved that the accumulation and dissemination of customer service experience, the reason can not be effectively carried out, perhaps rooted in a number of environmental and organizational factors: 1, staff interest and enthusiasm of a lack of communication: customer service personnel in the pace of work at work tension, work Shiyouwuwu to rush home, and occasionally in class before the class after the ‘get-together a while’, but less