On CRM penetrate into the details of the services performance.docVIP

 PAGE \* MERGEFORMAT 6 On CRM penetrate into the details of the service’s performance Then majestic grand service concept or plan, and eventually settled in the detail and nuances to be from the performance, this performance can be distributed only real, sincere, warm and moving, it can move the customer is the most heart, It is an unforgettable classic. Some time ago, ‘sales and marketing’ editorial board, a friend sent me a Mail - ‘six dollars to buy a Heart’, and specifically reminded me that I must acquaint themselves with heart and understand, said it would for me have a profound inspiration. In fact, when I read it first time, as a creative customer service and attention I was moving a mess. Lately, the chain system, marketing management, has been explored in the exploration and CRM customer relationship management, the proposed all kinds of ‘affection’ means, analog CALL CENTER (Call Center) features a telephone marketing, pay a return visit and other content, and is working prepared DATABASIMARKETING (database management) are trying to work with customers to establish an interactive communication and exchange platform, trying to customer satisfaction, based on a series of efforts to start building customer loyalty. In this story, I realized that the CRM system and details were circulated in the service of the charm. Here, let us together to appreciate this story, think about things in our midst, we will inspire deeper understanding of the service concept. Thailand’s Oriental Hotel, the most rated hotels in Asia, sold out almost every day, not one month in advance booking is difficult to have the opportunity to stay, but most guests come from western developed countries. Thailand has not really developed, but why do so attractive hotel? We tend to think that Thailand is a tourist country and there are the world’s unique Shemale performances, is not that they made a effort in this regard. Wrong, they rely on is real kung fu, an extraordinary customer