The status of knowledge management direction and methods (I).docVIP

 PAGE \* MERGEFORMAT 27 The status of knowledge management direction and methods (I) Topic 1, what is knowledge management Terracotta Warriors on display with a sword, excavated earth and rocks, when the blade has been pressed into arch. Archaeologists Jiang Jian pull out, it instantly becomes even Jiang Jian straight! Deep soil at the end of 2000, when still able to see a bright future intact, but can still chop chop gold jade. Today we have computers, high-tech, but today’s smelting technology has come can not make such a sword. Why? Qin Shi Huang built that year were given a sword buried alive, and the Qin Dynasty’s Imperial Household Department and weaving Office also did not refining process recorded in the books of the sword, so was the skill of our ancestors left behind has been lost. With the business management point of view, this matter because the pain is not doing knowledge management. Case 1: Foreign-funded enterprises prefer standardization: whether the customer visits, vivid-oriented, marketing meetings, corporate gave you a set of standard processes. The door, to learn this new standard, and then follow the standard to work. Thinking: What is the contribution to the standardization of the management? 1, performance tracking and evaluation: We work with the goals and a unified path to facilitate the work of subordinates in charge of the quality check, evaluation, review. 2, lessons learned and training: standard and the model itself is a summary of previous human experience - the older generation is doing, and they do succeed, then those ‘stepping on the footprints of their predecessors’,’ copy the successful experience of their predecessors ‘On this basis, a further innovation, and repetition of the probability of error will be small, the efficiency will be high. This standardization, modeling of the process is actually a kind of knowledge management - the knowledge and experience things that only become visible in order to preserving.