基于AHP法的知识密集型服务企业服务创新驱动力研究.pdfVIP

科技管理研究 2013 No.11 2013 年第 11 期 Science and Technology Mana吕ement Research doi: 10. 3969/j. issn. 1000 -7695.2013. 1 1.∞2 基于 AHP 法的知识密集型服务企业服务创新驱动力研究 高孟立，吴俊杰 (浙江树人大学管理学院，浙江杭州 310015 ) 摘要:影响知识密集型服务企业开展服务创新的因素很多。通过对知识密集型服务企业服务创新影响因素的深 入剖析，提炼出影响其服务创新的三大创新驱动力，即外部创新驱动力、内部创新驱动力和人力资源创新驱动 力，同时在文献回顾的基础上提炼出这三大创新驱动力各自的创新驱动力要素;运用专家意见法和 AHP 法对这 些创新驱动力及其妥素进行权重赋值，找出推动知识密集型服务企业服务创新的关键性创新驱动力及创新驱动 力妥素。 关键词:知识密集型服务企业;服务创新;创新驱动力; AHP 法 中图分类号: F270.5 文献标识码:A 文章编号: 1000 -7695 (2013) 11-仪阳 -05 回:te Driving Forc四 of Service Innovation in Knowledge Intensive Service Ente叩d跚Based on AHP GAO Mengli , WU Junjie (School of Management , Zhejiang Shuren University , Hangzhou 31∞15 ， China) Abstract: Many factors influence knowledge intensive service enteqrises to develop service innovation. Mter analyzing deeply the influence factors impacting service innovation in knowledge intensive service enteqrises ，由e paper presen怡 the viewpoint 由at service innovation consists of three innovation driving force喝: extemal innovation driving force , intemal inno- vation driving force and the driving force of human resources. The paper ex甘acts the elements belonging to each of the three innovation driving forc臼. Atl剧， applying the method of expert opinion and AHP , the paper determines the proportion of all innovation driving forces and elemen恼， in order to identi句 the key innovation driving forces and elements which promote the knowledge intensive service enteqrises to develop service innovation. Key words: knowledge intensive service ente甲rises; service innovation; innovation driving forces; AHP 需要。本研究从KIBS 企业的创新